East Midlands Trains | Frustration at Derby Station

I travel to London a lot. The only way to go is by train really and I make the trip 1-2 times a week typically. The service is average at best with a mix of new/ old trains and weak/ slow WiFi connectivity (which is over priced), to name just two frustrations with the service. A standard open return ticket to London is £185.50. You can fly to Europe for that! Interestingly the equivalent ticket to Manchester (which is also a similar journey time) is £55.20.

I park at Derby station (well try to). Rather than a proper multi-storey (like Nottingham and other Cities) Derby’s car parking offer is fragmented into three surface car parks. The main one on Railway Terrace serves multiple functions; it’s a general customer car park, a short stay drop off, parking for the Police, disabled parking and first class parking. The daily charge is £14. There are two other car parks I could use, but one is on Pride Park and the other is behind the Post Office (which I’d rather not leave my car in, especially overnight, due to security concerns).

Most of the parking bays are marked out, although some are vague and some old ones have been partially removed, but are still visible. When the car park is full, the entry barrier continues to allow cars in (as that’s the drop off circuit). There’s no indication that the spaces have run out, other than driving around. Furthermore the signage advising that 30mins entry/ exit is free, is not clear. I assumed that once I was in, I’d be required to pay £14, or some portion of it, if I then exited to park elsewhere. I suspect others are the same.

Because of the unconventional layout, there are areas outside of bays where you could feasibly park without disturbing other vehicles and there’s nothing to discourage you from doing it. It seems that a lot of people use these areas, as did I one day when running late to catch a train.

When I returned I found a parking notice for £70 on my windscreen. My offence was stated as “Causing an obstruction” and “Failing to park correctly within a marked bay”.

There is a single sign which states the regulations for parking, this is by the entry barrier in small font; not exactly an ideal place to be able to read it, either in a car or on foot. The entry into the car park is badly designed/ dangerous too!

Accepting I wasn’t in a marked bay, I had actually parked with some consideration to other vehicles and know for a fact that I wasn’t causing an obstruction on the one-way road. I disputed the charges and also pointed out the inadequate signage, poor use of the entry system and photos of four other vehicles parked ‘illegally’ but without parking notices. One of which was a Police van, which is located there daily!

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My appeal was rejected (twice) and I was advised that other vehicles/ cases could not be discussed due to “Data Protection” (that classic catch all). I wasn’t asking for names and addresses of people! I was simply pointing out a blatant inconsistency in how they manage their policies.

The very next day I parked in the same car park. The photo below is how I found my car when I returned. The white car is clearly completely obstructing my black car in the middle. However there is no parking notice and in fact all three cars are parked in marked bays (although the white car is in an old bay which has been poorly removed).

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Whilst in dialogue with the Appeals Department, I pointed out that my return train on the day of my parking offence was delayed by 34 minutes (there’s that average service again). As stated on the website I am eligible to claim 50% of my journey cost back as I was delayed, this would be £46. I therefore suggested that my parking fine (which is reduced to £35 if paid within 14 days) could be dropped and I wouldn’t pursue a claim for the delayed train (which incidentally I’ve never claimed for previously). That wasn’t an option for them. I’ve now paid my fine and have made a claim for a part-refund of my delayed journey. I will be doing this in all future delay occurrences as well.

I’m not suggesting for a minute that I’m completely innocent here, I accept I didn’t park in a bay. But I do feel aggrieved by my experience of this episode, which has been poor to say the least! The policies East Midlands trains have imposed are badly managed and poorly communicated to customers. Surely better signage and perhaps a warning notice on my car could have been an option before prosecuting me (as I genuinely didn’t know I’d be causing an offence). Why are there no yellow lines on the roads? That would make it much clearer.

My final point is this; why are the Police permitted to blatantly ignore the parking regulations and consistently park in the marked ‘Drop off’ bay and partially on the pedestrian footpath, causing an obstruction to vehicles and compromising safety of pedestrians? If they need easy access to their vehicles, for genuine emergency activity, then they should have clearly marked adequate spaces.

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East Midlands trains, I think you you need to urgently review your parking strategy in Derby and significantly improve how you communicate to your valued (?) customers…

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3 thoughts on “East Midlands Trains | Frustration at Derby Station”

  1. absolutely right Nick….and the costs to park is extortionate. £14 per day is excessive..
    The station has all been newly designed and is a big failure…from the points of view that you mention. Well done. You cannot pick someone up from the station…how stupid is that..!

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